FAQ's

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and are presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: Start->Programs->Premier, which means that you should click the Start button, go to Programs and then go to Premier.

Navigation: Choose a category and select a question. Click again to hide the answer.

-Installation/Update Questions-

How do I install the software?

To install the software, go to the main screen of Glenn's website.

1. Click Downloads.
2. Click Install Demo.
3. Select "Open" or "Run". If your option is "Run" you will probably receive a security warning - if so Click "Run" again. If your only option is "Save" you are probably connected to the internet through Mozilla Firefox. If so, reconnect to the internet using Internet Explorer.
4. Click "Next" four times.
5. Click "Finish".
6. Close out of the internet page.
7. Open the software. If you receive an error "PDOXUSR", this means you are running "Vista". Cancel the message. Right click on the Premier Icon. Click Properties. Click Compatibility. Check "Run this program as an administrator". Click Apply. Click OK.

Will the software run with vista?

The software does work with Vista. You must have administrator rights in order to install the software. After the software is installed, follow the steps below so your program will function properly:

1. Install the software
   
2. Right click on the Premier Icon.
   
3. Click Properties.
   
4. Click Compatibility.
   
5. Place a "Check" next to "Run this program as an administrator" and click Apply, then OK.
   
6. Close the windows and open the software.
   
7. A box will come up - "...Unidentified Program..." - you will need to click "Allow".

Will the software work on a MAC or Apple computer?

Our software is Windows based. This means that it is designed to run on a standard Windows based computer using Windows XP or Vista. A few Jewelers have installed the software on a MAC or APPLE computer. We cannot guarantee how the software will operate under that platform.

If you are considering using the software on a MAC or APPLE computer, we suggest you install the "demo" to see how it will work before purchasing our software.

To run the software, you will also need to purchase "Parallels", "Virtual PC" or some other Windows emulation program. You may also need to install "Windows". You should research these products to determine the price and how they function on your computer.

Can I install the software if I have dial-up?

The software may be installed if you have dial-up. This process may take 45 minutes or longer to complete. Your connection may time-out. If so, you should disconnect from the internet. You will need to reconnect to the internet and restart the process. When the software is installed successfully, you will be able to open the software and register it. If you receive a message "file size expected...", you do not have a complete download. You will need to go to the main page of Glenn's website, select downloads and install the demo again.

What does "could not communicate with the network server" mean?

This message means that something is blocking you from getting updates or transmitting your order. Things to check for:

1. If you have dial-up, disconnect from the internet and re-connect.
2. If you have a wireless router, there may be a problem with the router. There may also be a firewall that is blocking the process. Restart your computer. Try the process again. If you are still having a problem, try connecting the router directly to the modem.
3. Temporarily turn off all firewalls, popup blockers, spyware and internet security. Firewalls and internet security may be found under the Control Panel or in the hidden icons (right corner of desktop by the time). If you have AOL or other online security, you will need to connect to the internet. You should see the security in the "tool bars". Pop-up blockers are also located on the internet screen

I'm trying to install the software but I'm getting an error or it doesn't finish. What should I do?

There may be a firewall or something blocking you from getting updates.

1. See the explanation relating to "could not communicate" or "firewalls".
2. If you have dial-up, you may have been disconnected from the internet. See the explanation relating to "dial-up"

Will a "firewall" prevent me from installing the software or getting updates?

A "firewall" usually does not prevent you from installing the software from our website. It may prevent you from getting updates. If you are having problems installing the software or getting updates, follow the steps below:

1. Check the Windows Firewall settings. This is found by clicking on your Start button, then Control Panel, then Windows Firewall. If the firewall is on, turn it off.
   
2. The second place to check is in your Hidden Icons. They are located down in the bottom right hand corner of your screen (where the time is displayed). You may have Norton Internet Security, MacAfee, Zone Alarm, etc. Move your mouse over those icons and see if you come across anything that says ".....Internet Security." If you do, right click on it, and select disable.
   
3. Third, connect to the internet and check for spam blockers through your internet provider. If you see "AOL Security Center" or some other security, disable it. Also, check for pop-up blockers, by clicking "Tools" and Pop-up Blockers. Turn off the Pop-up Blockers.
   
4. If you are using a wireless router, you may have a firewall on it. If you can't figure out how to disable it, connect your router directly into your modem.
5. If you have WINDOWS XP or VISTA, and have separate logins, you must be logged in as the administrator in order to get all updates.
   
6. Once you've done these things, you should be able to run your updates. If you have dial-up, see the explanation for "could not communicate"
   

When the update is complete, re-enable your Internet Security and any firewalls.

Can the software be installed on multiple computers?

The software may be downloaded on multiple computers. You will need to make sure that the data is consistent from one machine to the other. The data cannot be merged.

1. If you have not installed the software, you will need to do so by going to the main screen of Glenn's website, click Downloads, then click Install Demo.
2. Backup your data from the computer with the most recent data.
3. Restore your backup on the second computer.

If you have problems with any of the steps or need assistance, please call our office.

How do I move the program to a new computer?

If you have purchased a new computer, you will need to download the software than transfer your data.

1. From the old computer, you must backup your data.
2. On the new computer, you will install the software by going to the main screen of Glenn's website, click Downloads, then click Install Demo.
3. After the software is installed, you will restore your backup.

Please Note: DO NOT remove any information from your old computer until you are positive you have your data restored properly on the new computer.

If you have problems with any of the steps or need assistance, please call our office.

I need to have my computer worked on, what information should I save?

Before you have your computer worked on, you should backup your data. If you need assistance, please contact our office.

If you can open the software, you should backup your data to a "USB" device or floppy diskette. If using floppy diskettes, make sure you are using a new set. (Note: If you have been using the same floppy diskettes for a long period of time, they may be bad.)

If you cannot open the software, you should try to save your Premier32 files to a "USB" device or a "CD". Your Premier files are stored under your "C" drive or "C:\Program Files". To determine your file location, right click on the Premier Icon, click Properties and look at the "START IN" (the information may be abbreviated).

To verify that the files are on the backup device, go to START and My Computer. Select the device and review the information.

After your computer is worked on, you will need to re-install the software. (See: When should I re-install the software?)

Note: Most people that work on your computer will ONLY save the information under "My Documents". If you want them to save your Premier data, you must provide them with the file locations shown above.

When should I re-install the software?

You should re-install the software if you have had a virus or computer crash that wiped out your software. If you change computers, you should install the software on the new computer. In both cases, you will go to our website and install the demo. After the software is installed, you may restore your backup (data.zip).

If you do not have a backup, please contact our office. We can provide you with your registration information.

Please Note: If you are re-installing the software for any other reason, please contact us first. If you re-install the software on an existing computer, your data may be saved in a different location.

If you have problems with any of the steps or need assistance, please call our office.

Where should I re-install the software?

You should re-install the software if you have had a virus or computer crash that wiped out your software. If you change computers, you should install the software on the new computer. In both cases, you will go to our website and install the demo. After the software is installed, you may restore your backup (data.zip).

If you do not have a backup, please contact our office. We can provide you with your registration information.

Please Note: If you are re-installing the software for any other reason, please contact us first. If you re-install the software on an existing computer, your data may be saved in a different location.

If you have problems with any of the steps or need assistance, please call our office.

How do I get the latest version of the software?

The software is designed to make it easy to update. We also provide a reminder if you have not updated the software in at least 30 days.

To update your software:

1. Click on the Links Tab from the main menu of your software. Click on Update Software. (If you have dial-up, you must connect to the internet.)
   
2. Answer "Yes" to "Do you want to use the NEW update method".
   
3. Follow the prompts, clicking Next until you reach Finish. Note: If you get an error message while installing the software, there may be a firewall or Internet Security preventing it from downloading. If so, disable your firewall, install the software update then re-enable the firewall.
   
4. If you get error, "Could Not Communicate with Network Server", abort the process.
5. Click Update Software again.
6. Answer "No" to "Do you want to use the NEW update method".
7. Follow prompts until you reach Finish.
   

NOTE: A communication error is usually caused by your firewall or internet security. If you have firewalls or internet security, you may need to temporarily disable them.

If you need further assistance, please contact our office.

How do I get the latest jewelry update?

Follow the instructions below to get the jewelry update:

If you firewalls or internet security, you may need to temporarily disable them.

1. Click on the Links Tab from the main menu of your software. Click on Update Jewelry and follow the prompts. (If you have dial-up, you must connect to the internet.)
   
2. Note: A communication error is usually caused by your firewall or internet security. If you have firewalls or internet security, you may need to temporarily disable them.
   
3. When finished, close the software and re-open it.
   
4. Click on the Lists & Labels Tab, then click Inventory.
   
5. Change the Type of List to New Jewelry to see the new items.
   

If you have updated the jewelry but do not see the new items, follow the steps below to re-do jewelry update:

From the main screen, place your cursor below the HELP and above the Maintenance Tab.

1. Right Click.
2. Click "Re-Do Jewelry Update".
   
3. Answer "Yes".
   
4. Go to the Maintenace tab and click Re-Index. When finished, click Close.
   
5. Open the Premier software.
   
6. Click Lists & Labels, then Inventory.
   
7. Change the type of list to New Jewelry to see the new items.
   

If you need further assistance, please contact our office.

What are "Images" and how do I update them?

"Images" are pictures of the jewelry. After each rally, we take pictures of as many of the new pieces of jewelry as we can. Keep in mind, as jewelers, we may not have every piece of jewelry in the collection.

Follow the instructions below to get the "Images" update:

1. Click on the Links Tab from the main menu of your software. (If you have dial-up, you must connect to the internet.)
   
2. Click on Update Images and follow the prompts. Note: A communication error is usually caused by your firewall or internet security. If you have firewalls or internet security, you may need to temporarily disable them.
   
3. When finished, close the software and re-open it.
   

The images will appear as you add the item to an order.

What is in the "Help" section and how do I update the information?

The "HELP" section contains a User Manual. The User Manual provides information on the various features and functions of the software.

Follow the instructions below to get the "HELP" update:

1. Click on the Links Tab from the the main menu of your software. (If you have dial-up, you must connect to the internet.)
   
2. Click on Update Help and follow the prompts. Note: A communication error is usually caused by your firewall or internet security. If you have firewalls or internet security, you may need to temporarily disable them.
   
3. When finished, close the software and re-open it.
   

The "HELP" section is located at the top of the main software screen.

I paid my support. Why can't I get my updates?

When you pay your support, we generate an email with your support serial number. You must follow the instructions in the email for your software to register your renewal. After your renewal is registered, you may get any updates available.

-Errors when opening the software-

What does a "PDOXUSR" error mean?

In some instances, Windows Vista is set up so that it does not allow access to the root directory (C:\). When this happens, please follow the steps below:

1. Go to Start and My Computer (Computer on Vista).
2. Click "C" drive.
3. Click Program Files.
   
4. Select Borland, then Common Files, then BDE and bdeamin.exe (wrench and gears). If you don't see Borland, select Common Files and Borland Shared, then BDE and bdeamin.exe (wrench and gears).
   
5. Click the Configuration tab.
   
6. Click the "+" beside Configuration, Drivers, Native.
   
7. Click Paradox.
   
8. Look at the Net Dir (right side). Change it to "C:\Premier32".
   
9. Move your cursor to any other field. Click Object and Apply. Answer "Yes".
   
10. Close the windows and open the software again.
    

Sometimes the BDE will not close in Vista and you must close it from the "Programs" tab of the Task Manager (CTRL-ALT-DEL).

If you need further assistance, please contact our office.

What does "Re-index - an error occurred while attempting to initialize the Boreland Database Engine" mean?

This message usually means that you have a setting wrong in the software. Follow the steps below to correct the problem:

1. Close the error message.
2. Right click on the Premier Icon.
3. Click Properties.
4. Click Compatibility.
5. Uncheck the box - "Run this program in compatibility mode".
6. Click OK.
7. Close the window.
8. Open the software.

What does "Alias not found" mean?

If you receive an error message with "alias not found" when opening the software, the Borland database engine file was probably loaded previously on your computer for other software. Try the following:

1. Go to Start and My Computer (Computer on Vista).
   
2. Click "C" drive, then Program Files.
   
3. Select Borland, then Common Files, then BDE and bdeamin.exe (wrench and gears). If you don't see Borland, select Common Files and Borland Shared, then BDE and bdeamin.exe (wrench and gears).
   
4. Click the Database Tab.
   
5. Highlight Premier (don't open it).
   
6. Check the path (right side). It should have "C:\Premier32". If not, change the path.
   
7. If the path is changed, move your cursor to a different field to accept the change. Click Object and Apply. Answer "Yes". Close the windows and open the software again.
   

If you still get the error, go to www.hood-house.com, click on Downloads then click Install Demo. Make sure the Destination is "C:\Premier32".

If you need further assistance, please contact our office.

What does "insert disk in A: drive" mean?

Another answer.

When I attempt to open the software, I recieve an error message " corrupt file." What should I do?

This message means that something has happened to your software. You should write down the entire error message. Follow the instructions below to send your data files to our office.

To send data files:

Right click on the Premier icon. Click Properties. Look at the START IN.

Reply to this email.

1. Click on Attach or Insert.
   
2. Click on Look In or Browse.
   
3. Click on My Computer (Computer on Vista).
   
4. Click on Local Disk C:.
   
5. Click on Program Files (If START IN has "c:\Premi..." ignore this step).
   
6. Click on Premier32.
   
7. Double-click on the DData.zip to attach it to the email.
   
8. Repeat the steps above and attach the DData1.zip file.
   

You may also include a recent backup. Follow the steps above but instead of the C: drive, select your backup drive (i.e. diskette, jump drive, etc.) and attach the Data.zip file.

Please include any error messages you received.

Also include the following information in the email: your name, phone number, jeweler number and Start In location.

Compose an email to support@hood-house.com.

-Maintenance and miscellaneous errors-

What is "key value?"

In a data file, a key field is one that must be unique. For instance, you cannot have two customers using the same customer ID because that is a key field. The customer ID makes each record unique. A key can also be made up of multiple fields. For example, the key for each item a customer orders is made up of:

• The customer ID.
• The type of order (home show, wholesale, catalog).
• The order number.
• The item #.
• The Retail cost.
• The ring size (if any).

This is a very complex key.

What causes a "key violation?"

A "key violation" means that you are attempting to add duplicate information.

If you get a "key violation", you should close the software and re-open it. Go to Maintenance and Re-Index.

If this happens while adding a Jeweler to your downline, it means that the Jeweler record was added previously. The Jeweler may be Inactive. After re-opening the software, click Downline Tree. Click "Show Inactive Jewelers". Search for the Jeweler.

Please Note: If you are importing your CV, your Jeweler will be added to the downline tree automatically. The Jeweler name will be added to the customer database. You must manually enter her address, etc. If you find that a lot of your Jewelers are marked as "Inactive", re-import the most recent CV Report.

What causes an "Access Violation?"

This may be caused by an abnormal function. It could happen if you had an interruption from the internet, a virus scan, printer problem, etc. If you receive this message, close the program immediately.

If the program does not close, you may need to hold down your Ctrl and Alt Keys and hit the Delete Key ONE time. Select the Premier32 folder and click End Task or End Process.

After closing the software, close all other programs and restart your computer.

Open the software and review your data. Your most recent order may be missing. If not, open the order and review all transactions. Re-enter any missing information.

If you continue to get this error, please send your data to us for review. Please contact us if you need assistance.

What should I do if my data looks weird?

Anytime your data looks "weird", you should go to Maintenance and click Re-Index.

What should I do if I receive an "Index" error?

If you receive an "index" error, you should go to Maintenance and click Re-Index.

What is a " value key required" or "missing key value?"

See the explanation of "key value". This simply means that you did not supply data for a key field. This can happen if you do not enter anything when it asks you for the order # when you add a home show. This may be done accidentally by inadvertently pressing the enter key before typing in the order number.

When should I Re-Index?

Anytime your data looks "weird" or you receive an "index" error, you should go to Maintenance and click Re-Index. This process will reset all indexes used to run your program.

Running the Re-Index will usually correct your problem. If you continue to have problems, we may need to review your data. Please contact our office for assistance.

When should I back up my data?

Each Jeweler must decide how often to backup their data. Some Jewelers back up after each show, some once a week and some never back up.

How much data can you live without? Keep in mind, you are running a business and must keep accurate records for tax purposes.

How much data are you willing to re-enter if something happens to your current data?

If your computer crashes or you get a virus on your computer, you will need to restore your backup. If your backup is old or you don't have a backup, you may loose all of your data.

How do I back up my data?

You should backup your data on a "USB" device. If you have an older computer and have problems using a "USB" device, you may backup to a "floppy diskette" (A: drive) - see notes below.

To backup the software, open the software.

1. Insert your "USB" device or floppy diskette.
2. Click Maintenance.
3. Click Backup.
4. Change the backup location (left side of window).
5. Click the "Backup" button.
6. When finished, close the software.

To see if you have a good backup, go to My Computer (Computer on Vista).

1. Open the backup device.
2. You should see a data.zip file. Right click on the file and click Properties. The date modified should reflect the last backup date.
3. Close the backup device.
4. Remove the device.

Note: If using a "USB" device, you may need to "Safely Remove" the device. (Refer to the manufacturer instructions that came with the backup device.)

To "Safely Remove" the USB:

• Place your cursor in the lower right corner by the time (you should find hidden icons).
• Click on Safely Remove Hardware.
• Click Stop or Eject.
• It should give a message "Safe to Remove Hardware".
• Remove the device.

Note: If you are backing up to floppy diskettes, you should get a new set of formatted diskettes about every 3 - 6 months. Label the old diskettes and save them.

If you have a large amount of data, it may take 2 or 3 diskettes. If you are asked to insert a second diskette, you must do so. If you don't, your backup will not be good.

If your backup requires multiple diskettes, you should consider purchasing a "USB" device instead. The "USB" device holds more information than a floppy diskette.

When should I restore my data?

A Jeweler may restore her data if she is moving the software to a new computer. She may also restore her data if she is moving her current data to a different machine.

If your computer crashes or you have a virus on your computer, you may need to restore your data.

You should be very careful before restoring your data. When you run the restore process, it will erase or wipe-out the data on the software. It will replace it with the data stored on the backup device.

You should make sure you have a current backup file. If using two computers, make sure you are on the correct computer. If you need assistance, please contact our office.

How do I restore my data?

When you restore your data, you will erase all information currently in the software. It will be replaced by the information on your backup file data.zip.

If you have any questions, please contact our office.

Follow the steps below to restore your data:

1. Open the software. (If running "Vista", you must always select "Allow").
2. You may be asked to register the software. If so, cancel the registration process. You will NOT register the software or enter your default information.
3. Insert your backup - "USB" device or floppy diskette.
4. From the main screen of the software, click "File".
5. Click Restore.
6. Change the "Backup Location" (left side of window). Note: If using a "USB" device, the drive location may vary from machine to machine. To determine the correct drive, go to Start (bottom of Desktop) and select My Computer or Computer.
7. Click "Restore".
8. Answer "Yes" to "This will erase your data...".
9. When finished, close the Restore process. The Re-Index process will begin. The software will close when finished.
10. Re-Open the software and review your data.

How do I change my "default information?"

Your "default information" is stored under Maintenance and Setup. The information in this section is used when you create an order.

The Setup area contains the Jeweler #, address, default tax rate and default credit card.

Before entering your first show, you should enter your default tax rate and credit card information.

If you want to permanently change the credit card information, you will change it in the Setup area. All changes made will apply to NEW orders. Any existing orders must be manually changed. To change the credit cad information for a single order, open the order and use the Tax/Payment tab.

All changes made will apply to NEW orders. Any existing orders must be manually changed.

What causes an invalid date?

An invalid date usually means that you did not use the correct format when you typed a date in. The program is Y2K compliant and now requires you to enter a 4 digit year (ex. 06/25/1999). Even if your computer only displays the 2 digit year, the program requires that you input all 4 digits.

Another reason for an invalid date could be that the date does not exist (ex. 06/31/1999, 09/35/1999, etc).

-Data Entry-

What order number should I use?

Your training show and renewal show require a special order number. We suggest using the date of the show for all other orders.

• Training Show - "TS" followed by your numeric Jeweler Number.
• Personal Home Show (Renewal Show) - "PH" followed by the year (2 digits) and the numeric Jeweler Number.

What is the Oder Type?

The Order Type is a number assigned by Premier.

• 1 - Home Show
• 2 - Wholesale Order
• 3 - Serve-Us-Store Order
• 7 - Catalog Show
• 18 - Jewelry Sample
  

Another question?

To change an order number, open or "edit" the order. In the center of the order edit, click on "Change Order #". Enter the New Order Number and click OK.

How do I change the Date of the Show or the Order?

To change the Date of the Show or other order, open or "edit" the order. Use the "drop down" arrow to change the Date of the Order.

How do I change the Hostess on my order?

The Hostess name may be changed on the Home Show or Catalog order. It may not be changed on the Wholesale order.

To change the name, open or "edit" the order.

• In the center of the order edit, click on "Change Hostess".
• The Customer database window will open.
• Search for the Hostess by entering her Last Name in the "Search box".
• If the Hostess is new, click the "Add" button to add her to the database.
• Select the Hostess and click OK to add her to the Home Show or Catalog order.

How do I change the Hostess Address on an order?

To change the Hostess Address, open or "edit" the order. You may highlight the Hostess Address and re-enter it. Any change made to the Hostess Address field will also be updated in the Customer Database (Data Entry>Customers).

You must also click on the Shipping Info. Tab and change the Shipping Address and Phone number. The information under the Shipping Info. Tab is used by Premier to process the order. This information is NOT changed in the Customer Database.

To change phone numbers or e-mail addresses, close the order. Click on "Customers" from the Data Entry Tab. Search for the Customer and make any necessary changes. Click OK to save the changes.

Why was my order shipped to the wrong address?

The order is shipped to the address listed under the Shipping Info Tab. If any changes were made to the Customer/Hostess address after the order was created, you must also change the Shipping information.

Please Note: The shipping address appears on the confirm box when you click "Send to Premier".

How do I change the Shipping Address?

To change the Shipping Address, open or "edit" the order. Click the "Shipping Info." Tab. To change the Shipping address, highlight the address and type the new information.

If you wish to have the order shipped to the Jeweler, click the button "Use Jewelers' Address".

Try This: If you entered or changed the Hostess Address after the order was created, click "Use Jewelers' Address", then unclick it. It will pull in the Hostess information from the Customer Database.

Please Note: The tax rate is calculated by Premier based on the Shipping Address. To determine the correct tax rate, go to the "Jewelers' Only" page (Links Tab of the software).

How do I change the "Shipping Method"?

The "Shipping Method" is stored under the Shipping Info. Tab of your order. To change the "Shipping Method" click on the drop-down arrow and select the shipping method.

• UPS Ground - Default
• 2nd Day Air - Additional fee of $8.00
• Overnight - Additional fee of $20.00
• Customer Pickup - Pickup from home office.

Please Note: The additional fee for 2nd Day Air and Overnight will appear under "Special Shipping" on the Tax/Payment Tab and in the Profit box. The fee does not appear under the charges for the Hostess or person placing the order.

How do I change the Tax Rate on an order?

The Tax Rate is stored under the Tax/Payment tab of the order. The tax rate must be entered in the following format: 6.0 or 6.5 -- do not enter it as .06 or .065.

Please Note: The tax rate is calculated by Premier based on the Shipping Address. To determine the correct tax rate, go to the "Jewelers' Only" page (Links Tab of the software).

Why was the wrong credit card charged for my order?

When you submit your order to Premier, it processes the credit card information stored under the Tax/Payment Tab.

Before sending your order, you should verify the credit card information.

Please Note: The credit card being charged for the order appears in the "Confirm Box". This box is displayed after you click "Send To Premier".

How do I change the credit card on my order?

The credit card information is stored under the Tax/Payment Tab of your order.

• To change the credit card, use the drop-down arrow to point to the correct credit card type.
• Highlight the credit card number.
• Hit the backspace a couple of times to make sure you are at the beginning of the field.
• Type the credit card number.
• Enter the expiration date. The date is the last day of the month it expires unless a different day is shown on the card. (There is no expiration date for the Premier card. Any date will be ignored.)
• Enter the 3 digit security code. It is the last 3 numbers on the back of the card. (Ignore if using the Premier card.)

How do I change the Bonus Information for my Home Show?

The bonus for a Home Show is 30% of the retail in free jewelry. The jeweler fee is $8.00. The hostess may earn up to 4 additional bonuses valued at $25.00 each.

Standard Hostess Bonus:

• Percent Free - 30% of Retail in Free Jewelry. (Retail from customer orders must be at least $100.00 to qualify.)
  
• Jeweler Fee - $8.00.
  
• If Premier has a special hostess promotion, the hostess may be eligible for 40% or 50% in free jewelry. The Jeweler Fee would also increase. For special promotions, the Jeweler must manually change the information under the Bonus Info. Tab for the hostess to receive the additional benefits.
  
• Bonus Value - $25.00
  
• Bonus Cost - $3.00
  
• The Jeweler should check each bonus that the hostess has earned. The Total bonus Awards and Bonus cost will appear in Yellow.
  
• If Premier has a special hostess promotion, the hostess may be eligible for double bonuses. If so, the Jeweler must manually change the Bonus Value from $25.00 to $50.00 under the Bonus Info. Tab. The Bonus Cost must be changed manually as well.
  

The Jeweler is responsible for knowing the rules for any promotions. If the Jeweler applies promotions to a Hostess for an order that does not qualify for a promotion, it may result in lost profits to the Jeweler.

How do I enter two of the same item?

If the Hostess or Customer orders two of the same item, follow the guideline below:

Customer Order:

• If both items were sold for the same retail amount, simply change the quantity to 2.
• If one item was sold at suggested retail and the second item was discounted, enter the discounted item first. You may change the retail amount or the % discounted. Next, enter the second item.

Hostess Order:

• If both items were a part of her Hostess Free, simply change the quantity to 2.
• If one item was a Hostess Free and one item was Hostess 1/2, enter the Hostess Free item first.
• If both items were part of the Hostess 1/2, simply change the quantity to 2.
• Please Note: On a Hostess order, you may enter everything as Hostess Free then click "Calc Host 1/2" and let the software calculate the best choice of 1/2 price items.

How do I enter retired items?

When you add an item, the selection box displays all items from the current selection. To enter a retired item, click "Display All Items". The retired items appear in yellow.

Before ordering a retired item, you should check the Jewelers' Only page to see if the item is still available. Limited edition items may not be ordered through the software.

When sending your order to Premier, if the item is unavailable, you will receive an error message and your order will not be processed. If this happens, you must delete the retired item.

What does "Sold From Kit" mean?

"Sold From Kit" means that someone purchased an item from your table. Premier will not see this item. See "How do I enter items sold from my table?" for complete instructions.

What does "Kit Replacement" mean?

"Kit Replacement" means that the Jeweler is replacing an item sold from her table. The "Kit Replacement" may be different from the "Sold From Kit" item. Premier will see this item. See "How do I enter items sold from my table?" for complete instructions.

How do I enter items sold from my table?

When selling items off your table, you may choose to replace the items with the same items, replace them with different items or not replace them and save the profit to buy items when the new Jewelry Line is available.

• Note: If the hostess chooses items from your retired jewelry, follow the special instructions below.
  
• Normal Sale - The item will appear on the customer order. It is included in the retail for the show. Premier will send the item to the hostess and she will deliver it to the customer.
  
• Sold From Kit - The customer purchased the item off your table. It will appear on the printed customer order form. It is NOT included in the retail for the show. It does NOT appear on the printed homeshow order form. The hostess does NOT receive free jewelry credit. Premier will NOT send the item in the home show order.
  
• Kit Replacement - This item is being ordered to replace the item that was Sold From Kit. It will NOT appear on the printed customer order form. It WILL be included in the retail for the show. It will appear on the printed home show order form. The hostess WILL receive free jewelry credit. The item should be removed from the package before the jewelry is given to the customer/hostess.
  

If you are selling items off your table and want the hostess to receive free jewelry credit, but do NOT want to replace the items, follow the steps below.

Note: This will affect your profit for the show.

• First, make your entries as you normally would on any home show. Enter all items on the customer order as Normal Sale. Be sure to enter any discounted retail amount. After all customer orders are entered, enter the hostess selections. If there is an overage due, run the Calc Hostess 1/2. Print the Hostess Order Form so you have a record of the Total Due from the hostess.
  
• Now, go back and change the appropriate customer orders to reflect any items sold from your table. Change these items from Normal Sale to Sold From Kit.
  
• Note: This will reduce the Total Retail and the Total Due to Premier. If the hostess qualified for special promotional bonuses, these changes may affect the bonus awards. Also, the total retail cannot be less than $100.00 on a home show.
  
• Changing items from Normal Sale to Sold From Kit on the customer orders will also reduce the Free Jewelry Credit for the Hostess, as well as her Total Due. On the Hostess Order, Click on Calc Hostess 1/2. This process will recalculate the order and may reflect a lesser out-of-pocket expense for the hostess. Compare this amount with the amount shown on the Hostess Order form you printed earlier. If there is an additional amount due to Premier (more than you told the Hostess) you are responsible for the difference, since you opted to give the hostess credit for the Sold From Kit items.
  
• Any profits from Sold from Kit are automatically calculated and included in your Profit and Loss Statement and Income Tax Reports.
  
• Any "Out of Pocket" expenses should be entered under Other Expenses.
  

Special Instructions for hostess order:

• If the hostess selects any of of your retired items, you MUST enter them as Sold From Kit (hostess free).
  
• If you have Sold From Kit items on the Hostess Order, you MUST also have Kit Replacements (hostess free).
  
• If you do NOT enter the Kit Replacement, the hostess order will appear to have an unused credit.
  
• The unused credit does NOT belong to the hostess. The unused credit belongs to the Jeweler because the hostess has already taken her item off your table.
  

How does the "Calc. Hostess 1/2" process work?

When you select "Calc Host 1/2", the software will look at all items and determine the best choice for the 1/2 price items.

The Hostess Best Value window will appear. It will show "WORKING - PLEASE WAIT" - DO NOT STOP this process.

If you stop the process, you may loose all hostess items or the quantity may be changed to 0. If you abort the process you may lose all or part of the Home Show.

Please Note: If you have a really large Home Show during a special promotion (50% of retail in free jewelry), this process may take an hour or longer to complete.

When the process has completed, a "Finished" message will appear. You will find a "Suggestions of items that should be Half Price". You will also see the totals based on the new suggestions. Compare the "Amount due from Hostess" with the "Total Due" at the bottom of the screen. To change the order, click "Change Order to reflect suggestions".

How do I change a customer name and address?

All names and addresses are stored in the Customer Database found under the Data Entry Tab.

To change a Customer Name or Address:

• Click on Data Entry.
• Click on Customers.
• Search for the Customer by name using the Search box. The cursor will stop at the "first" closest match.
• Double click on the Customer name or select the customer and click "Edit".
• Change the name, address, phone number, e-mail address, etc. Click OK to save the changes.
• If the name was changed, you may also need to change the "Customer ID". To change the "Customer ID", right click on the Name. Click "ID Change". Enter the "Customer ID" and click OK to save the changes.

Should I enter past shows and orders?

Many Jewelers enter past orders for their records. If you enter the past orders in the software, you will have a record of all shows and customer activity. This information may be used to track items sold, print customer order forms for replacement/ exchanges, etc. If you have entered your past orders, you may also generate reports needed when preparing your income taxes.

If entering a past show, you may use the order number that was used when you originally entered your order online. If you prefer, you may also use the date of the show as your order number.

DO NOT send the past orders to Premier. After entering the order, you may mark the order. To do this, close the order and riight click on the order. Click "Change Date Sent". Enter the date sent to Premier. If you are not sure of the date, check the Premier website.

Can I transfer past orders from the Jewelers Only Page into the software?

The data stored on the Jewelers' Only page is not consistent with the data generated in the software. Our software saves more information. You may not transfer the data. You may re-enter the data in the software.

If I enter an order under the wrong type, can I transfer the information to the correct type of order?

When an order is entered it is tied to the type of transaction.

You cannot transfer a Home Show to a Catalog Show or Wholesale Order. Once the order is entered, you will need to re-enter it under the correct order. You should delete the wrong order so it will not reflect in your reports used for income tax processing.

Can I enter a ring without a size?

All rings must contain a ring size. If you are ordering a "one size fits all" or "adjustable" ring, the size is "0".

Premier includes the size as part of the item number. If you submit the order to Premier without a ring size, you will receive an error message "invalid item number". If you get this message, return to the order and review all rings. After making corrections, resend the order to Premier.

How do I figure my profits from my shows?

As a Jeweler, you make a profit when you sell jewelry to your customers. Your profit varies depending on discounts given and promotions. To determine your profit, open the order and double click your "Profit" box.

Profit = Total Retail + Sold From Kit (Retail)- Kit Replacements (Cost) - Cost/CV - Fees - Special Shipping.

• Total Retail - What the Customer paid for an item. If you offered a discount on any items, it should be reflected in the total retail. The total retail includes any hostess 1/2 price items. It does not include Sold From Kit or Kit Replacements.
  
• Sold From Kit - Any items that were purchased from your table. The retail amount you received is added as income.
  
• Kit Replacements - If an item was sold from your table, the Jeweler may choose to replace them with the same or a different item. The cost of the item is a deduction for you.
  
• Cost/CV - The cost that the Jeweler pays Premier for the item. This includes Hostess 1/2 price items.
  
• Fees - Jeweler Fees from Home or Catalog Shows. Bonus Cost from Home Shows. It may also include a Small Order Fee on Wholesale Orders.
  
• Special Shipping - This includes 2nd Day Air and Ovrnight.
  

Please note: The Jeweler makes NO profit on items included on the Hostess Order Form. The "Total Due" from the Hostess Order is sent to Premier.

• On a Home Show, the Hostess Order should include Hostess Free and 1/2 price items. If the Hostess has an overage (unused credit is negative), the Jeweler should use the Calc. Hostess 1/2 process to reduce the amount due.
  
• On a Catalog Show, the Hostess earns 20% of the retail amount of the Catalog Show in free jewelry. In addition, the Hostess may purchase ONE 1/2 price item.
  
• If the Hostess has a large overage (negative) amount, this means that she has selected more Jewelry than she earned. If this happens, some of the items should be deleted from the Hostess order and entered as a separate customer order using a different name (spouse, child, etc.). You may charge the Hostess the retail amount for these items or you may offer her a discount (not below cost/cv). The hostess must pay an additional $2.50 shipping on this order. Make sure you collect the money from this order in addition to the total due from the Hostess Order.
  
• If the Hostess has a large Unused Credit (positive amount), this means that the hostess has not selected all of her free items.
  
• If the Hostess has purchased items from your table (Sold From Kit), you must also include your Kit Replacement items on the Hostess order form. Both items should be entered as the same Transaction Type (Hostess Free or Hostess 1/2). If you do NOT enter the Kit Replacement, the hostess order will appear to have an unused credit. The unused credit does NOT belong to the hostess. The unused credit belongs to the Jeweler because the hostess has already taken her item off your table.

If I offer a discount how do I enter the item?

Some Jewelers offer discounts to customers. When you discount an item, you should change the retail to reflect the discounted amount.

After adding an item to your order, you will have the opportunity to edit the item.

Customer Order:

• Retail - Change to Special Price
  
• Normal Sale - If Sold From Kit, see instructions above.
  
• Qty - Default is 1.
  
• Ring Size - Required for ALL rings.
  
• Unit Cost - Do NOT change.
  
• Retail - What the customer PAID YOU.
  
• % Disc. - If you gave a percentage discount, enter it here. The retail will be adjusted automatically.
  

Hostess Order:

• Hostess Free items - Do NOT change the retail or cost.
  
• Hostess 1/2 price items - Do NOT change the retail or cost.
  
• Do NOT give additional discounts to items on the hostess order.
  

Please Note: If you give a discount to your customer, it should be reflected on the order. Premier gives the hostess free jewelry based on the retail of the home show. Promotions are also based on the retail of the home show. Giving a discount may reduce the amount of free jewelry that the hostess earns.

How many half price items can my hostess purchase?

Premier has an awesome hostess plan. The hostess receives lots of free jewelry just for hosting a show. Since the hostesses love the jewelry so much, they may want even more jewelry. Premier allows them to purchase additional items at 1/2 price.

The hostess may purchase 4 - 8 1/2 price items, based on the retail of the customer orders on the Home Show.

• $100.00 - $299.99 - purchase 4 items at 1/2 price.
  
• $300.00 - $499.99 - purchase 6 items at 1/2 price.
  
• Over $500.00 - purchase 8 items at 1/2 price.
  

What is a "Packing List"?

A "Packing List" lists all items purchased per customer. It helps the Hostess to check the order when it arrives from Premier. It shows "Sold From Kit" (items the customer has received) and "Kit Replacements" (items that the Hostess should return to the Jeweler). The "Packing List" may be printed and mailed or saved and emailed to the Hostess.

What is the "60 Day Reminder"?

The "60 Day Reminder" is available on Home Shows and Catalog Plans. If you click the "60 Day Reminder", a message will be added to the PIM calendar to remind you to follow up with the hostess. The reminder will appear, on or after the reminder date, when you open the PIM (Data Entry Tab).

My show is over $100.00. Why did I receive an error when sending it to Premier?

To qualify as a Home or Catalog Show, the Retail for ALL customer orders must be at least $100.00. The Hostess 1/2 price items are not included in this amount. If the Show is under $100.00, you should encourage the Hostess to get additional orders. Otherwise, you should enter the order as a Wholesale Order.

What is a "Small Order Fee"?

If the total cost (CV) of a Wholesale Order is less than $20.00, an additional fee of $5.00 + sales tax is added to the order.

To avoid the fee, the Jeweler may submit several Customer Orders on the same Wholesale Order. Keep in mind that these orders are shipped to the Shipping Address, not to the individual customers.

Why are Jewelers missing from the downline tree?

If the Jeweler Status is Inactive or the Jeweler information does NOT appear on the Import CV Report, the Jeweler will be marked as inactive.

To see all Jewelers, click "Show Inactive Jewelers". Review the information and make any necessary changes.

If you have imported several months of information, re-import the most current month. When finished, review your Downline Tree.

When should I enter an "Expense Transaction"?

As a Jeweler, you will incur some out-of-pocket expenses. Expenses are entered by clicking “$ Enter Expenses” under the Data Entry Tab. If you order "Rally Samples" or other Business aides on the Jewelers’ Only page, you should generate an "Expense" transaction. You should also enter an "Expense" transaction for postage, President's Kit, application fees, training, etc. Consult your CPA or tax preparer for a listing of allowable deductions.

When should I enter my mileage?

Mileage may be recorded for any business related travel. Mileage is entered by clicking “Mileage Log” under the Data Entry Tab. Consult your CPA or tax preparer for a listing of allowable deductions.

-Sending orders to Premier-

How do I send my order to Premier?

After you have entered and reviewed your Home Show, Catalog, Wholesale, Sample Order or Serve-Us-Store Order, you are ready to transmit your order.

Highlight the Order you wish to send, then Click the "Send to Premier" button at the top of the screen.

A Confirm box will pop-up. Please verify everything in this box. The shipping address, tax rate and credit card information shown on this screen is what is applied to the order. If any information is incorrect, cancel the process and return to the order to make corrections.

Follow the Prompts. You will be asked to log in to the Jewelers' Only page. If you have dial-up, you must manually connect to the internet.

An instruction window will open. You may close this window. The Order File to Transfer will be displayed in the box below. Place your cursor in the "Copy & Paste To:" box (white box below the heading). While holding down the "Ctrl" key, hit the letter "V" one time - OR - right click on the "mouse" and click "Paste".

Click "Transfer Order Now". You will receive a message that the order will be processed. If everything is OK, your credit card will be charged and the order will be processed. You will receive a green "Check". If there are errors, you will receive a message. Return to the order, correct the error and re-send it.

I have a file name and and a transfer attempt date, why wasn't my order recieved by Premier?

Each time you attempt to send an order to Premier, the Transfer Attempt and File Name are updated. This does not guarantee that your order was processed by Premier.

Review your order and resend it. There may have been a problem with the credit card processing, tax rate or an amount discrepancy. When finished, resend the order to Premier.

If you need assistance in determining the problem, please contact our office.

Why is the file name and transfer attempt date missing if Premier has my order?

All information is saved at the time you exit the software. If you had an abnormal exit from the software,your information may not be saved.

Open the order and review the information. If anything is missing, re-enter it. Close the order. Right click on the Order and click "Change Date Sent". Enter the date sent to Premier.

I clicked "Send to Premier" but never reached the Jewelers' login screen. Why?

You may need to reset your web settings. You may also need to update your version of Internet Explorer or install Mozilla Firefox. (see steps below)

You may also need to update the software.

If you need assistance in determining the problem, please contact our office.

What does an "authenticity" errror mean?

If you receive an "authenticity" error, you must update your software. To update the software, click the Links Tab and click Update Software. Follow the prompts until finished.

Resend your order to Premier.

How do I reset my web settings?

If your internet browser is not launching when trying to send an order to Premier, try the following:

1. Click on your START button.
   
2. Click on Control Panel.
   
3. Click on Internet Options.
   
4. Click on the Programs Tab.
   
5. If you are running Internet Explorer 6.0, there should be a check beside "Internet Explorer should check to see whether it is the default browser". If it is not checked, check it. Click Reset Web Settings. Answer Yes to Web Settings and no to Home Page.
   
6. If you are running Internet Explorer 7.0, there should be a check beside "tell me if Internet Explorer is not the default browser". If it is not checked, check it. Then click Apply and OK.
   
7. Close the Control Panel.
   
8. Try sending your order to Premier again.
   

Note: If you are using Mozilla Firefox as your web browser, check that it is set as the default by double clicking on the Firefox icon. Click on Tools, then click Options. There should be a check mark next to "always check to see if Firefox is the default browser on startup", then click OK.

If you need further assistance, please contact our office.

How do I install Mozilla Firefox or Internet Explorer?

To install Mozilla Firefox, go to www.mozilla.com/firefox and follow the download instructions. To install Internet Explorer, go to www.microsoft.com and follow the download instructions. Both of these internet browsers are free to download and install on your computer. Whichever of these you use, it must be set as your default web browser (see “How do I reset my web settings?”).

How do I know if Premier recieved my order?

If your order was successfully processed, you should see it on the Jewelers' Only page. You should always check the status of your order.

I recieved the message "my order will be processed...", I clicked OK but nothing happened. Why?

There may have been an interruption with the processing. Go to the Jewelers' Only page to see if the order is there.

If not, disconnect from the internet and close your software. Try the process again.

If you need assistance, please contact our office.

Why did I recieve the error message "the shipping info was not found..." when sending my order to Premier?

This error means that you do not have a complete shipping address for the order. Return to the order and click on the Shipping Info. Tab. Correct the shipping address and resend the order.

Please Note: If the Hostess address was added or modified after the order was created, the shipping address must also be changed.

Why did I recieve an error message "invalid credit card" when sending my order to Premier?

This message means that the credit card information is blank or invalid. Return to the order and click on the Tax/Payment Tab. Correct the credit card information and resend the order.

Please Note: The "Default" credit card information is stored under Maintenance/Setup. Any information modified after the order was created must be changed manually on the order.

Why is there a problem with my tax rate?

Premier calculates the tax rate based on the shipping address of the order. If the tax rate you selected does not match a tax rate in Premier's records, you will be charged the highest tax rate for the zip code.

To verify the tax rate, go to the Jewelers' Only page. Enter the zip code to search for the tax rates available. After determining the correct tax rate, return to the order and change the tax rate (Tax/Payment Tab). When finished, resend the order to Premier.

What does the message "Item No. not available" mean?

If you get the message "Item No. not available" when you are sending an order to Premier, here are the things that could cause this error:

1. One of the items you are ordering is retired or on stop-sell list. (Retired items may not be ordered if they are listed as limited quantity.)
   
2. You added an item to your jewelry list manually and did not use a valid item number.
   
3. You added a ring to your jewelry list manually and/or you did not enter the proper sizes available.
   

In most cases, the ring size is the problem.

Review your order. Make certain that all rings have a size. Verify the ring size with your current catalog. Adjustable rings are entered as size "0".

If there is a problem with the ring size in the software, go to Links and update the Jewelry. When finished, close the software and re-open it. Return to the order and enter the correct ring size.

If you need further assistance, please contact our office.

What causes an amount discrepancy?

Things to check if you have an amount discrepancy:

• Do you have the latest Jewelry Update? If you do not have the Current Jewelry items in your software, you should update the Jewelry (Links Tab). After the Jewelry has been updated, verify all items on your order with the new catalog. Adjust any amounts (cost and retail) and resend the order to Premier.
  
• Verify tax rate (Tax/Payment Tab). The tax rate is based on the shipping address. If you are unsure of the tax rate, you may search for it on the Jewelers' Only page.
  
• Shipping is Taxable - The shipping is taxable in most states (Tax/Payment Tab).
  
• Hostess Free is Taxable - The hostess free is taxable in most states (Tax/Payment Tab).
  
• Jeweler Fees are Taxable - This box should be unchecked (Tax/Payment Tab).
  
• Date of Show - Does the date reflect a promotion period?
  
• When sending an order to Premier, if you are participating in any Promotion, you must have a "check" beside "I do want to participate in any available promotion" on the Confirmation Screen. This screen will appear after you click "Send to Premier".
  
• Hostess Order - Do NOT manually change the Retail or Cost for any item in the hostess order. If the item is a hostess 1/2 price item, change the item from "Hostess Free" to "Hostess 1/2 Price". You may also use the "Calc Hostess 1/2" feature for home show orders.
  

Hostess Benefits for Home Shows (Bonus Info. Tab). - The defaults are:

• Bonus Value - $25.00
  
• Bonus Cost - $3.00
  
• Percent Free - 30%
  
• Jewelry Fee - $8.00
  

What causes an "order date" error?

Verify the order number for your show. Order numbers beginning with "TS" and "PH" are reserved for training and renewal shows only.

Your training and renewal shows must be submitted within a specified time period.

What does "file needs to be rebuilt" mean?

This message means that there is blank line in the Hostess order. Return to your order. Delete any line from the Hostess order that has no item number. Resend the order to Premier.

-Importing Downline Information-

How do I Import my CV Report from Premier?

Here is the NEW process for importing the CV data (as of 11/1/07).

If you have not imported your CV using this NEW method, you MUST go to LINKS and UPDATE YOUR SOFTWARE. When finished, re-open the software. Click on Maintenance. Click on Setup. If the Start Date is Blank, enter the approximate date when you began with Premier.

Import CV Instructions:

Click the Import CV Tab (main menu of software).

Click the Import CV Button.

Select the month you want to import. (Only one month at a time may be selected.)

Click OK.

Note: If you are importing prior CV reports, make sure to import the oldest reports first. If you happen to import the older reports after importing your most recent CV Report, you must import the most recent CV Report again. If not, your downline information may not appear correctly.

Step 1.

From the Download CV Report screen, you must log in to the Premier Jewelers' Only page.

Click Login.

Step 2.

Your raw commission report will appear on the right side of the screen.

Click "Save" located on the left side of the screen.

The Save HTML Document screen will appear.

If the "Save In" does NOT show Premier32, you MUST click the drop-down arrow and point to the correct location. This location will be indicated in the "Step 2" instructions located on the left side of the window

DO NOT change anything else in this window.

Click Save.

Step 3.

Click "Continue" to finish the Import process.

The imported data will display with a "Report Summary" at the bottom of the window.

Review your CV information. Click Close when finished. You may view or print any reports under the Import CV Report tab.

To import another month, repeat the "Import CV Instructions".

NOTE: You may import as many months as you wish. To import a new month, follow the instructions under IMPORT PROCESS. The MOST recent import month must be imported last.

If you need further assistance, please contact our office.

Can I import past CV reports?

You may import up to 24 past reports as long as you had downline activity for those months.

What causes a "key violation" during the import process?

If a key violation occurs during the import CV process, it means that there is a duplicate record in the import file. You will need to send us your ddata.zip and cvdownload.txt files for us to review.

To send files:

1. Right click on the Premier icon. Click Properties. Look at the Start In location.
   
2. Compose an email to support@hood-house.com. Include the following information in your email: Start In location, your name, phone number and jeweler number.
   
3. Click on Attach or Insert.
   
4. Click on Look In or Browse.
   
5. Click on My Computer (Computer on Vista).
   
6. Click on Local Disk C.
   
7. Click on Program Files (If Start In has "c:\Premi..." ignore this step.)
   
8. Click on Premier32.
   
9. Double-click on the ddata.zip to attach it to the email.
   
10. Repeat the steps above and attach the cvdownload.txt file.
    
11. After attaching both files to the email, click on send. We will contact you after reviewing your files.
    

If you need further assistance, please contact our office.

What does an error "TProgress Bar - Property out of Range" mean?

If you receive an error message "TProgress Bar - Property Out of Range" when importing your CV, it means that there was NO downline activity for the month you specified. Close the software and re-open it. When importing your CV, select a different month.

Your CV report only includes downline information. It does not include your totals.

If you need further assistance, please contact our office.

What does the error "Is Not a Valid Interger" mean?

If you receive an error "Is Not A Valid Integer" while importing your CV Report, close your software. If you have dial-up, disconnect from the internet. Try importing the month again. (Count to 5 before clicking Save or Continue.) Depending on the size of your downline, it may not load the information immediately. With dial-up, the process may not load immediately. If you receive the same error message while importing that month, we may need to look at your data files.

If you reeive this error message while Importing your Alpha Report (4 diamond or above), close the software and re-open it. Go back to the original email that you received from Premier. Save the Alpha Report again (do NOT open the file). ReImport your Alpha Report.

If you receive this error message while manually entering Jeweler information, make sure you are typing the information. Do not copy and paste from the Jewelers Only page.

To send files:

1. Right click on the Premier icon. Click Properties. Look at the Start In location.
   
2. Compose an email to support@hood-house.com. Include the following information in your email: Start In location, your name, phone number and jeweler number.
   
3. Click on Attach or Insert.
   
4. Click on Look In or Browse.
   
5. Click on My Computer (Computer on Vista).
   
6. Click on Local Disk C.
   
7. Click on Program Files (if Start In has "c:\Premi..." ignore this step).
   
8. Click on Premier32.
   
9. Double-click on the ddata.zip to attach it to the email.
   
10. Repeat the steps above and attach the cvdownload.txt file.
    
11. If you are importing your Alpha report, you will also need to attach that file.
    
12. After attaching files to the email, click on send. We will contact you after reviewing your files.
    

If you need further assistance, please contact our office.

Wat is an Alpha Report?

An Alpha Report is a special report available to 4 Diamond Designers or above. If you are eligible, you will receive an email from Premier. You must save the file and import it into the software.

Please Note: DO NOT open the file at any time. If you do, it will change the format of the file.

Why is the listing blank when I generate a CV report?

If the listing or view is blank it means that the import process did not complete. Close the software. Disconnect from the internet.

Re-open the software. Import your CV Report again.

-Miscellaneous-

When is the data I am entering Saved?

The Premier Jeweler Software automatically saves your data as you enter it. However, the program does not “write” to the hard disk until you exit completely from the software. If you are in the middle of entering a homeshow and you loose power to your computer or something else causes you to abnormally exit from the program, you may loose the data that you are working on. Abnormal exits can damage your data files. I recommend that you have current backups of your data for this very reason.

How do I use the credit or debit from Premier?

Unfortunately, Premier does not allow us to use a credit or debit when placing an order by internet. If you have a debit, you should mail a check to Premier. If you have a credit, you may use it on a Serve-Us-Store order. This may be processed on the Jewelers' Only page.

You will also need to account for the income (credit) or expense (debit) in the Enter Expenses section of the program.

How do I print jewelry labels to tag my jewelry?

The labels for jewelry tags come 80 per page. You may purchase them from any office supply.
To mark, save and print labels for items in your kit:

1. Click List & Labels, then click Inventory.
   
2. Change the Type of List to Current Line to see all items.
   
3. Search for each item in your kit. Place a check in the "In Kit" column to mark items that you own.
   
4. When finished, click Close.
   
5. Change the Type of List to Jewelers Kit and click OK.
   
6. Click Mark All to select all items or put check marks in the Print column for items you wish to print labels for.
   
7. Click Labels.
   
8. Make any changes to the Parameter window.
   
9. Click Print to preview your labels. It may take a minute for the labels to appear.
   
10. Click on the printer icon to print your labels. Always test print on plain paper first.
    

To mark, save and print labels for the current President's Package (these items changes periodically):

1. Click List & Labels, then click Inventory.
   
2. Change the Type of List to Current Line to see all items.
   
3. Search for each item in the current President's Package. Place a check in the"Special Kit" column.
   
4. When finished, click Close.
   
5. Change the Type of List to Special Kit and click OK.
   
6. Click Mark All to select all items or put check marks in the Print column for items you wish to print labels for.
   
7. Click Labels
   
8. Make any changes to the Parameter window. If printing tags for a new jeweler, you may change the Jeweler # and name.
   
9. Click Print to preview your labels. It may take a minute for the labels to appear.
   
10. Click on the printer icon to print your labels. Always test print on plain paper first.
    

We suggest that you print to plain paper to test the alignment before printing your labels. If the printing does not look like it is matching up with the labels, try unchecking the "adjust for print creeping up on page" box in the Parameter window first before adjusting margin settings. After any adjustments have been made to the print, you may print using your labels.

If you need further assistance, please contact our office.

What should I try if I am having trouble printing?

Things to try if you are having problems printing:

1. From the Print Preview Screen, click Save (Diskette) and save the report to your desktop. DO NOT change the field type.
   
2. Click Load Report (Open folder).
   
3. Select the saved file and print it. If this works, print from the saved file.
   

Other things to try:

1. Restart your computer. Also shut the printer off for a few minutes.
   
2. Select what you want to print.
   
3. Click Print (Label if printing Labels).
   
4. Click Printer Setup (printer with wrench) then click OK.
   
5. Click Print and print the report or labels to plain paper.
   

If you need further assistance, please contact our office.

Is there a way to send mass emails or export my email addresses?

If you have Outlook installed on your computer and use it for your regular emails, you may send mass emails from the software.

The mass email works with Outlook (not Outlook Express). Outlook Express is the free version of Outlook. Because it is free, it does not have all of the features that are available in the full version.

If you have problems with the mass email process, you should export the information.

To export your email addresses:

1. Go to Data Entry and click Customers.
   
2. Click Filter (in yellow below the search box).
   
3. In the Fields section on the left, click Email.
   
4. In the Field Value to the right, type the @ symbol.
   
5. In Search Type, click Partial Match Anywhere.
   
6. Click OK. Your list will be filtered to show only customers with email addresses.
   
7. Click Export Grid to the right of the search box to launch the Export Wizard.
   
8. In Step 1, we suggest you select an Excel file (.xls) or a Word document (.doc).
   
9. Click Next until you reach Step 5.
   
10. Uncheck every field (use your scroll bar) except Name and/or Customer ID and email address. Only the checked fields will be exported.
    
11. Click Next until you reach Step 8.
    
12. Under "Export to a File" click on the box with … and select the Save In location (My Documents, etc).
    
13. Enter a file name.
    
14. Click Save.
    
15. Click Execute.
    

Locate the file on your computer where you saved it to and open it. You can now copy the entire email address column or individually select email addresses and paste them into the "TO" field when composing a new email. Some email providers give the option to save new email addresses into an address book.

If you need further assistance, please contact our office.

What is a "Collection Report"?

A "Collection Report" shows a summary of transactions for a Home Show, Catalog Plan or Wholesale Order. It lists all customers. If there are any Unpaid Balances, they are listed. This may be printed to remind you to collect money from your customers.

How do I edit the Accounts Recievable information?

To view or edit the accounts receivable, click on Activites (top of main scree). Click "Edit Accts Rec". You will see a list of transactions that contain an "Uncollected" amount. To clear the amount, double click on the transaction.

How do I find directions to my show?

If you have created the Home Show, you may open it and click "Directions". You will be taken to Mapquest and given directions. Print off the directions.

If you have entered the Customer record, you may search for the Customer (Data Entry/Customers). Right click on the Customer and click Driving Directions.